Making Provider Choices in Managed Care
How to make the wise choice in a primary care physician.
In selecting a PCP, you should consider how well he or she communicates with
you. Ray Werntz, president of the Consumer Health Education Council in
Washington, thinks openness is the base of a good doctor-patient
"Consumers can go online when selecting a PCP and find out where that
doctor graduated from medical school or how they did academically, but the PCP
who listens well may be much better than the one who graduated at the top of
the class," he says. "What happens between the doctor and patient isn't
always medical. It's also about relationships."
Werntz believes that whenever a patient is denied access to the doctor he or
she wants, frustration and mistrust in the entire system is sure to follow.
"That's why consumer demand for choice is so huge," he says.