Agency for Healthcare Research and Quality (2011). 20 Tips to Help Prevent Medical Errors. Patient Fact Sheet (AHRQ Publication No. 11-0089). Rockville, MD: Agency for Healthcare Research and Quality. Also available online: http://www.ahrq.gov/consumer/20tips.pdf.
Other Works Consulted
Desai SP, Kachalia A (2012). Quality of care: Performance measurement and quality improvement in clinical practice. In EG Nabel, ed., ACP Medicine, section 1, chap. 4. Hamilton, ON: BC Decker.
HealthGrades (2012). The Ninth Annual HealthGrades Patient Safety and Satisfaction Report. Denver: HealthGrades. Available online: https://www.cpmhealthgrades.com/index.cfm/portfolio/research-studies.
Sachdeva RC (2011). Quality and safety in health care for children. In RM Kliegman et al., eds., Nelson Textbook of Pediatrics, 19th ed., online chap. 2. Philadelphia: Saunders. Available online: http://www.expertconsult.com.
Steinman MA, Hanlon JT (2010). Managing medications in clinically complex elders: "There's got to be a happy medium." JAMA, 304(14): 1592–1601.