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    About WebMD: Frequently Asked Questions

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    Why do you have advertisements on your site?
    In order to deliver a diverse product of trustworthy, credible, and timely material at no cost to our users, we accept advertising and sponsorships. We have a very detailed advertising policy that defines those products for which we will not accept advertisements.

    Some of our content is sponsored by others. This content is labeled "sponsored" and is not under WebMD Editorial control. How sponsor savvy are you? Find out.

    Articles and Other Information

    I can't find what I am looking for on WebMD.
    If you are having trouble searching for the information you want or are unsure of the spelling of a medical term, visit our A to Z Guide for our alphabetical lists of health topics divided by category. Or visit the WebMD Site Map for a one-page view of the entire site.

    How can I find out more about an article you wrote?
    If you are looking for specific information about an article such as scientific data from the study, please contact the sources directly, which are listed on the bottom of the last page of each article. Please note: Some archived content may not include specific source information; however, there is enough information within the article for you to find what you are looking online or by contacting your local librarian for assistance.

    I disagree with an article you wrote.
    One of our goals is to bridge the communication gap between users and health care providers. In doing so, WebMD serves as an online medical library and presents material that reflects the consensus of Western medicine on a variety of topics. We cite references within our articles (or at the end of the article within the sources section) in hopes that the information we provide will assist you to make an informed decision.

    WebMD dates our material because it is likely that the "consensus of Western medicine" on any given topic will evolve over time (or change overnight) as new evidence comes along.

    Who is the author and can I contact him/her?
    Original WebMD Content is medically reviewed and sourced so that you can trust the information we present and reference the sources we used to write the article to verify the statements we make, as mentioned in our Editorial Policy. The author and licensed physician reviewing the article are listed at the top, and source information is listed at the bottom or the end of the article.

    WebMD values your privacy and the privacy of our employees. It is our policy not to release personal information about employees or those individuals used in our content creation. If you are looking for more information about a specific topic area or article, please contact the sources directly, which are listed on the bottom of the last page of the article or in the credits and references section.

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    WebMD is FREE. You may use our site as an unregistered user and have access to all of the latest health and wellness information.

    As a registered member, which is also a FREE service, you will have access to the latest health and wellness information as well as access to specific tools like the Target Heart Rate Calculator, more than 50 weekly newsletters, and an area for you to interact with others on our Message Boards. For more information on why you should join WebMD, go to our registration page.

    Medical Advice

    I would like medical advice about my condition.
    WebMD does not provide medical advice or give medical opinions. Our mission is to help you find the health and wellness information you need to be better educated and better prepared when meeting with your doctor or health care provider.

    Information is always good, and so is connecting with others to share your experiences and have your general questions answered. Visit our Boards and Blogs, where you will find medical experts, support groups, and more! (Registration is free and required to post to message boards and blogs.)

    Find a Doctor
    WebMD maintains a searchable listing of physicians by specialty.

    Questions About Drugs or Supplements

    I can't find information about a drug I am taking.
    Spelling is the most common error found when trying to search for a drug or herb. Search our Drugs and Treatments database using the exact name or Browse Drugs by Name if you aren't sure of the spelling.
    Also, check out the WebMD Drug and Product Watch, which includes new drug approvals, alerts, and recalls (scroll down the page).

    Technical Problems

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    Even though your browser may not be listed, it may still be compatible. However, if you find your browser to be incompatible, let us know using our .

    Do I have to enable Javascript to view WebMD?
    Some of our advertisers and sponsors use Javascript. Though this is not a requirement to access most information on our site, enabling Javascript will make your experience more enjoyable. To do so, follow these instructions:

      Internet Explorer
    1. Start your Internet Explorer browser.
    2. Select Tools from the menu at the top of the page. Then select Internet Options from the drop-down menu that will appear.
    3. Click the Security tab, and click the Custom Level button.
    4. Scroll through the selections until you see Scripting. Click Enable for Active Scripting.
      Firefox
    1. Start your Firefox browser.
    2. Select Tools from the menu at the top of the page. Then select Options from the drop-down menu that will appear.
    3. Select Content and Enable Javascript by clicking on the appropriate box.

    Is WebMD compatible with dial-up access?
    You may experience long delays when viewing our site; however, dial-up will work with most features. Dial-up access will not work with WebMD Videos.

    What screen resolution does WebMD use?
    We are best viewed in using 800x600 resolution; however, we know many people prefer to use bigger screens. We are working on implementing a 1024x768 resolution and will let you know on our Editor's Note page when we do!

    Is WebMD compatible with dial-up access?
    You may experience long delays when viewing our site; however, dial-up will work with most features. Dial-up access will not work with WebMD Videos.

    Known Issues on the Site

    • Increasing text size looks bad: Graphics aren't sized to hold increases in text font.
      • Despite the appearance, the site will still work well, and when on articles, the increased text size works well!
    • Videos require certain speed and bandwidth to work properly. If not available, you get an error.
      • Some computers don't have enough memory to handle our videos. And since each computer is different, you will need to check out the manufacturer's suggestions to help with this issue.
      • Sometimes it's not your computer, but the speed that you connect to the Internet. To update your Internet connection speed, contact your Internet Service Provider.

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