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Product Recall: Dove Face Massager

Unilever Announces Recall After Reports of Scratches to Face

WebMD Health News

March 2, 2006 -- The Dove SkinVitalizer Facial Cleansing Massager is being recalled after nine reports of minor scratches related to the device.

Approximately 438,000 of the massagers are on the market, about 50,000 of which have been purchased by consumers, according to the U.S. Consumer Product Safety Commission (CPSC).

The CPSC and the product's maker, Unilever, announced the voluntary recall.

Reason for the Recall

"The cleansing pillows on the device can loosen or dislodge during use, and then the SkinVitalizer can cause minor scratches to the skin," states the CPSC.

Unilever has received 33 reports of cleansing pillows from the SkinVitalizer falling off of the device. Unilever has received nine reports of consumers who have experienced minor scratches while using the product.

No serious injuries have been reported.

Product Details

The recall involves a white hand-held Facial Cleansing Massager wand that is intended for use with Dove Cleansing Pillows. When turned on, the unit vibrates.

The recall applies to all units and all codes of the SkinVitalizer. No other Dove products or Dove Facial Cleansing pillows are involved in this recall.

The device was sold at discount department stores, drug stores, and grocery stores nationwide during February 2006 for about $10.

What to Do

Consumers should immediately stop using the product and contact Unilever for information on receiving a full refund. Unilever will provide all shipping charges for returned SkinVitalizer units, states the CPSC.

For more information, contact Unilever at (800) 896-9479 anytime, or visit the company's web site www.dove.com.

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