Research also suggests that the structure and content of the consultation influences the patient's ability to remember what has been said in the following ways:
Patients usually recall facts provided at the start of a consultation more readily than those given later.
Topics deemed most relevant and important to the patient (which might not be those considered most pertinent to the doctor) are recalled most accurately.
The larger the number of statements made by a doctor, the smaller the mean percentage recalled by the patient.
Items that patients manage to recall do not decay over time, as do other memories.
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