Show ratings & reviews for

2.7 Overall Rating

Effectiveness

Ease of Use

Satisfaction

Most voted positive review

8 People found this comment helpful

I've been using this drops for several years. This is the only drops that helps relieve my dry eyes. Safe and easy to use..

Most voted negative review

3 People found this comment helpful

I found it works well for my dry eyes, but and this is a biggie- my eyelashes keep getting gooey and stick together and it hurts and is making my eyes worse

Shared reviews and ratings

Ron | 55-64 | On medication for 5 to less than 10 years | Patient
3/17/2024
Condition: Other
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

I'm writing to express my frustration with the recent changes to your product packaging. The new bottle design has made it incredibly difficult to dispense the drops effectively. This issue has led to wastage and inefficiency, prompting me to consider alternative options.

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Happy customer | 65-74 | Female | On medication for 10 years or more | Patient
3/5/2024
Condition: Other
Overall rating 5.0
Effectiveness
Ease of Use
Satisfaction

I’m so sorry to hear so many negative experiences with systane. I started using this over 15 years ago and it changed my life I guess I did notice a difference with the new packaging, but not to the detriment of the relief it gives me I’ve always use the original one and hope they never stop making it

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Maria | 45-54 | Female | On medication for 2 to less than 5 years | Patient
2/21/2024
Condition: Dry Eye
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

It’s a good product but the new bottle design is awful, after several applications that must of them missed the eyes, the bottle valve sucks the air in and becomes very hard to squeeze the drops out.

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SystaneNoMore | On medication for 10 years or more | Patient
2/19/2024
Condition: Dry Eye
Overall rating 3.0
Effectiveness
Ease of Use
Satisfaction

I had my eyes operated on when I was in my 30s. My eye dr recommended Systane in my 40s. I love the product but I hate the new packaging. I end up spilling more outside the bottle than in my eyes. As expensive as a small bottle is, I cannot afford to keep buying it since I end up wasting so much. I won't be buying it again.

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Anonymous | Female | Patient
2/10/2024
Condition: Dry Eye
Overall rating 2.0
Effectiveness
Ease of Use
Satisfaction

The new dropper is terrible. You end up with drops running down your cheeks. I have two orders sitting, unused. I wish I could get my money back!!

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Paint | 65-74 | Female | On medication for less than 1 month | Patient
2/8/2024
Condition: Dry Eye
Overall rating 2.7
Effectiveness
Ease of Use
Satisfaction

Difficult to squeeze out. Did not work as indicated on the bottle. Quit creating small drop at top and became mush large drops which eventually became many drops falling at a time. Then became impossible to squeeze a drop out. Hours later unscrewed the lid and liquid just poured out. I hugely appreciated that my eyes did not sting.

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Jojo | 25-34 | Male | On medication for 2 to less than 5 years | Patient
2/8/2024
Condition: Dry Eye
Overall rating 2.7
Effectiveness
Ease of Use
Satisfaction

I use them for driving and screen time. They work but are very expensive. The new dropper design is terrible. It always makes a mess and wastes product. Go back to the old dropper design.

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Mary | 65-74 | Female | On medication for less than 1 month | Patient
2/6/2024
Condition: Dry Eye
Overall rating 2.0
Effectiveness
Ease of Use
Satisfaction

The drop runs down the side of the bottle and not in your eye. Terrible design.

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Anonymous | 45-54 | Female | Patient
1/29/2024
Condition: Dry Eye
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

I have early onset arthritis. I had to use two hands to squeeze this bottle and just hope it landed in my eye. If you have weak hands, do not buy!

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Bella | 75 or over | Female | On medication for less than 1 month | Patient
1/20/2024
Condition: Dry Eye
Overall rating 1.7
Effectiveness
Ease of Use
Satisfaction

I'm not able to gauge the effectiveness of these drops because using them is very difficult and frustrating. I read all instruction of how to use the bottle on insert and reviewed them carefully when trying to use them. I cannot get the drops to fall easily into my eye and have to dispense some into the sink to start one flowing. I have used eye drops for decades and decided to try the preservative free. Systane Hydration PF is useless for me. I wish I could get my money back.

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Anonymous | 55-64 | Female | Patient
1/14/2024
Condition: Dry Eye
Overall rating 2.7
Effectiveness
Ease of Use
Satisfaction

Like others, I like the product, but loathe the new bottle design. I won’t buy these again until they go back to the old design.

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TLF | 65-74 | Male | On medication for 10 years or more | Patient
1/11/2024
Condition: Dry Eye
Overall rating 2.7
Effectiveness
Ease of Use
Satisfaction

I have used these drops for 12 years . Love the product , absolutely hate this new bottle. Will have to go to another drop unfortunately. Why, why ,why did they change it.

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Systane complet | 65-74 | Female | On medication for 5 to less than 10 years | Patient
1/7/2024
Condition: Other
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

I have been using Systane complete for several years and have been satisfied with the drops. However, recently the drop dispenser has been changed (not sure whose brain wave that poor design was) and I HATE this new design. I waste so much and it’s turned putting my drops in several times a day into a dreaded experience because they are near impossible to put in. Please I beg of you change it back to a normal eye drop dispenser or I’m going to be forced to find an alternate solution. Thank you.

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Eaglegirl | 55-64 | Female | On medication for 5 to less than 10 years | Patient
1/5/2024
Condition: Drying and Inflammation of Cornea and Conjunctiva of Eyes
Overall rating 2.0
Effectiveness
Ease of Use
Satisfaction

I absolutely detest the new bottle. Will not buy again unless they change the bottle back to the old one. Much more difficult to put drops in eyes.. harder to squeeze, way too much come out & most lands nowhere near my eyes

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noname | Patient
12/24/2023
Condition: Other
Overall rating 1.7
Effectiveness
Ease of Use
Satisfaction

new bottles are just plain crap. the drip control is quite poor. bring back the old stile dispenser.

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mxotis | Female | On medication for 1 to 6 months | Patient
12/11/2023
Condition: Dry Eye
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

The product is fine but getting it into your eyes is a major obstacle. The top is ridiculous, I get far more on my cheek than in my eyes. These drops are expensive compared to most and I truly resent that I waste far more of the product trying to get it into my eyes than I actually get to use.

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Mazama | 65-74 | Male | On medication for 2 to less than 5 years | Patient
12/5/2023
Condition: Dry Eye
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

Bought at Sam’s Club. packaging requires multiple attacks to get the items out. Come on you jerks Ease up on the damn BS

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daisy | 75 or over | Female | On medication for 5 to less than 10 years | Patient
12/2/2023
Condition: Dry Eye
Overall rating 2.0
Effectiveness
Ease of Use
Satisfaction

Have used Systane for years,but absolutely hate the new dropper wasted more product trying to get it in my eye,will be trying something else

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Anonymous | Male | Patient
11/29/2023
Condition: Dry Eye
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

new dropper design is terrible. you get more on your face than in your eye - waste of money. can i get a refund?

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Paul | 65-74 | Male | On medication for 6 months to less than 1 year | Patient
11/29/2023
Condition: Dry Eye
Overall rating 2.3
Effectiveness
Ease of Use
Satisfaction

Product good, bottle designed by some idiot in an office . I was a registered nurse for 36 years and i find i cannot administer these prooerly without contaminating the top. More often than not the drops miss the eye altogether. For goodness sake get real and bring back the old dispenser. I wont buy any product again with this poorly designed applicator. Please avoid , i am going to put mine in the bin.

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