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Many Consumers Report Improvements With


Walker said with more than 50,000 uninsured city residents, the website is vital. She had been worried about publicizing enrollment events given the glitches. “I did not know what to tell people before, but now I am feeling good,” she said.

Charlene Ripley, 57, of Pawnee, Okla., actually had completed an application in early October but had been trying unsuccessfully to change her estimated 2014 income on the form for several weeks. She tried fixing it online, calling a operator and sending messages through the online chat feature — all with no luck.

But on Sunday, she hit the reset button on her old application and was able to fill out a new one. By lowering her estimated 2014 income, she qualifies for a higher subsidy to lower her insurance costs. “The website was so much faster and glitch-free … so now my new application is complete and I am just shopping for the best plan now,” she said.

Kaiser Health News is an editorially independent program of the Henry J. Kaiser Family Foundation, a nonprofit, nonpartisan health policy research and communications organization not affiliated with Kaiser Permanente.

Mon, Dec 02 2013

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