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Health Care Reform:

Health Insurance & Affordable Care Act

How to Use Online Ratings for a Hospital

CareChex.com continued...

Rating format: The best hospitals can earn a √++. The lowest get a √--. Half of all hospitals fall in the middle, earning a √.

What the rating is based on:

  • Process measures: How the hospital's care compares to the standard recommended guidelines for treatment, using data collected by the Hospital Quality Alliance, a private-public collaboration
  • Outcome measures: How well patients do, using information collected by Medicare
  • Patient experience measures: Patient satisfaction using public information, collected primarily by Medicare

HealthGrades.com

What you can find: A list of hospitals near the town or city you enter. You can sort by:

  • Location
  • Type of facility
  • Healthgrades Awards
  • Healthgrades Ratings for different procedures and conditions

Details you can see:

  • Directions and maps
  • How a hospital compares to national averages based on patient experience rankings
  • How well a hospital rates for patient safety for 14 potentially serious preventable complications
  • How well patients do at different points of a hospital stay for a specific condition, called quality of care ratings. For instance, there are ratings for care while a patient is in the hospital, 30 days after leaving the hospital, and 180 days after leaving the hospital.

Rating format: Hospitals are rated in three categories and each category is rated in a different way:

  • Patient Safety measures: Rated as worse than average, average, better than average
  • Outcome measures or Clinical Quality: Rated with 1 star = worse than expected, 3 stars = as expected, 5 stars = better than expected
  • Patient Experience measures: Satisfaction scores showing how hospitals rate compared to the national average

What the rating is based on:

  • Patient safety measures as defined by the Centers for Medicare and Medicaid Services (CMS)
  • Outcome measures or clinical quality rating: Outcomes for 31 common procedures and conditions using Medicare discharge data
  • Patient experience measures: From Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, administered by CMS

LeapFrogGroup.org

What you can find: A list of hospitals in your area based on your city, state, or distance from your ZIP code.

Details you can see: You can compare hospitals based only on patient safety ratings or add one or more safety ratings for specific conditions and procedures. Patient safety ratings include:

  • Preventing medication errors
  • Safe practices
  • ICU infection rates
  • Maternity care
  • Patient experience of care

Rating format: Bar graphs show a hospital's rank in certain categories

What the rating is based on: Data submitted by hospitals to the Leapfrog group, an organization started by large employers to help inform their purchasing decisions.

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