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    How to Use Online Ratings for a Hospital

    CareChex.com continued...

    Rating format: The best hospitals can earn a √++. The lowest get a √--. Half of all hospitals fall in the middle, earning a √.

    What the rating is based on:

    • Process measures: How the hospital's care compares to the standard recommended guidelines for treatment, using data collected by the Hospital Quality Alliance, a private-public collaboration
    • Outcome measures: How well patients do, using information collected by Medicare
    • Patient experience measures: Patient satisfaction using public information, collected primarily by Medicare

    HealthGrades.com

    What you can find: A list of hospitals near the town or city you enter. You can sort by:

    • Location
    • Type of facility
    • Healthgrades Awards
    • Healthgrades Ratings for different procedures and conditions

    Details you can see:

    • Directions and maps
    • How a hospital compares to national averages based on patient experience rankings
    • How well a hospital rates for patient safety for 14 potentially serious preventable complications
    • How well patients do at different points of a hospital stay for a specific condition, called quality of care ratings. For instance, there are ratings for care while a patient is in the hospital, 30 days after leaving the hospital, and 180 days after leaving the hospital.

    Rating format: Hospitals are rated in three categories and each category is rated in a different way:

    • Patient Safety measures: Rated as worse than average, average, better than average
    • Outcome measures or Clinical Quality: Rated with 1 star = worse than expected, 3 stars = as expected, 5 stars = better than expected
    • Patient Experience measures: Satisfaction scores showing how hospitals rate compared to the national average

    What the rating is based on:

    • Patient safety measures as defined by the Centers for Medicare and Medicaid Services (CMS)
    • Outcome measures or clinical quality rating: Outcomes for 31 common procedures and conditions using Medicare discharge data
    • Patient experience measures: From Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, administered by CMS

    LeapFrogGroup.org

    What you can find: A list of hospitals in your area based on your city, state, or distance from your ZIP code.

    Details you can see: You can compare hospitals based only on patient safety ratings or add one or more safety ratings for specific conditions and procedures. Patient safety ratings include:

    • Preventing medication errors
    • Safe practices
    • ICU infection rates
    • Maternity care
    • Patient experience of care

    Rating format: Bar graphs show a hospital's rank in certain categories

    What the rating is based on: Data submitted by hospitals to the Leapfrog group, an organization started by large employers to help inform their purchasing decisions.

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