Duachi Her, who is certified by MNsure to help people enroll in health plans, said the site seems pretty straightforward. But so far, she hasn’t been able to enroll anyone because of problems with the MNsure site in creating accounts. On the other hand, Her said, there hasn’t been a lot of interest. She said not many of the organization’s clients even know about MNsure.
“I haven’t heard much about it in the community,” Her said. “Not a lot of people know about it, especially the Hmong community or the Somali community. We haven’t had much education on it.”
Some people were pleasantly surprised because they really didn’t expect MNsure to work.
James Albrecht, a community health worker at Portico Healthnet, a nonprofit that helps Minnesotans find health coverage, hasn’t enrolled anyone on MNsure yet. But he said the system has surpassed his expectations anyway.
“I expected to have more tech problems. I was thinking that we’d get too many people using the system and that the system would crash and we’d be down for a couple of weeks,” Albrecht said. “So I’m actually surprised that it’s working as effectively as it is.”
MPR News reporter Catharine Richert contributed to this report.
This story is part of a reporting partnership that includes MPR News, NPR and Kaiser Health News.
Kaiser Health News is an editorially independent program of the Henry J. Kaiser Family Foundation, a nonprofit, nonpartisan health policy research and communications organization not affiliated with Kaiser Permanente.
Thu, Oct 17 2013