Wed, Jul 30 2014
Carmen Smith remembers the day about a year ago she gained Medicaid coverage.
"It was like Christmas Day, it was like getting a gift from Santa Claus!" she says. "People don't realize how important and how special it is to have insurance to be able to go see a doctor on a regular basis when you have an illness like mine."
She bought insulin over the counter, guessed at her dosage and frequently got sick.
"I remember one instance when my sugars were up and I felt like I was having a heart attack. So it was like heart palpitations. And I ended up staying in the emergency room's 24-hour observation department," Smith says.
That kind of triage care is expensive. Smith couldn't pay the bills but she made too much to qualify for Medicaid.
Enter MetroHealth – a public hospital based in Cleveland. For years, the facility struggled to cover the costs of patients like Smith.
So long before Ohio expanded Medicaid, the hospital redirected more than $30 million from Cuyahoga County taxpayers to create its very own Medicaid program for residents.
Here’s how it worked: MetroHealth used extensive electronic medical records to carefully select uninsured patients and sent 28,000 of them Medicaid cards before they even applied. Then, the hospital gave highly personalized attention to some patients and kept track of them.
The results from the first nine months are in, said Dr. Randy Cebul, a researcher at MetroHealth.
"All of the clinical outcomes are really amazing," he says.
Cebul says they focused on a subset of 18,000 patients like Smith who came to the hospital a lot.
The hospital also assigns each patient a nurse. That nurse books their appointments, calls them if they miss one and checks to make sure they took their medications.
In nine months, emergency department visits dropped 60 percent and primary care visits went up 50 percent.