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What Caregivers Need to Know About Assisted Living

Assisted Living Consumer Checklist continued...

Professional Staff

  • Is staff appropriately trained?
  • Did you receive a warm greeting from staff? Are staff members personable and outgoing?
  • Is staff appropriately dressed?
  • Do staff members greet residents by their first names and interact warmly with them?
  • Is staff available to meet scheduled and unscheduled needs?
  • Is staff available to assist residents who experience memory, orientation, or judgment losses?

Residents and Atmosphere

  • Do residents socialize with each other and appear happy and comfortable?
  • Do residents, other visitors, and volunteers speak favorably about the facility?
  • Do the residents seem to be appropriate housemates for you or your loved one?

Facility Design

  • Do you like the appearance of the building and its surroundings?
  • Is the decor attractive and home-like?
  • Is the floor plan easy to follow?
  • Do doorways, hallways, and rooms accommodate wheelchairs and walkers?
  • Are elevators available?
  • Are handrails available to aid in walking?
  • Are cupboards and shelves easy to reach?
  • Are carpets secured and floors made of a non-skid material?
  • Is there good natural and artificial lighting?
  • Is the residence clean, odor free, and appropriately heated and cooled?

Medication and Health Care

  • What is the residence policy regarding storage of medicines, assistance with medicines, and medicine record-keeping?
  • Is self-administration of medicine allowed?
  • Who coordinates visits from a nurse, physical therapist, occupational therapist, or other specialist if needed?
  • Does a doctor or nurse visit the residents regularly to provide medical checkups?

Services

  • Is staff available to provide 24-hour assistance with activities of daily living, if needed? 
    • Do daily activities include:
    • Dressing
    • Eating
    • Mobility
    • Hygiene and grooming
    • Bathing, toileting, and incontinence assistance
    • Using the telephone
    • Shopping
    • Laundry
    • Housekeeping in unit
    • Transportation to doctor, hairdresser, or other activities

Features of Individual Units

  • Are different sizes and types of units available?
  • Are units for single and double occupancy available?
  • Do residents have their own lockable doors?
  • Is a 24-hour emergency response system accessible from the unit?
  • Are bathrooms private? Do they accommodate wheelchairs and walkers?
  • Can residents bring their own furnishings? What may they bring?
  • Do all units have a telephone, internet access, and cable television? How is billing handled for these services?
  • Is a kitchen area/unit provided with a refrigerator, sink, and cooking element?
  • May residents keep food in their units?
  • May residents smoke in their units? May they smoke in public areas?

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