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    What Caregivers Need to Know About Assisted Living

    Assisted Living Consumer Checklist continued...

    Professional Staff

    • Is staff appropriately trained?
    • Did you receive a warm greeting from staff? Are staff members personable and outgoing?
    • Is staff appropriately dressed?
    • Do staff members greet residents by their first names and interact warmly with them?
    • Is staff available to meet scheduled and unscheduled needs?
    • Is staff available to assist residents who experience memory, orientation, or judgment losses?

    Residents and Atmosphere

    • Do residents socialize with each other and appear happy and comfortable?
    • Do residents, other visitors, and volunteers speak favorably about the facility?
    • Do the residents seem to be appropriate housemates for you or your loved one?

    Facility Design

    • Do you like the appearance of the building and its surroundings?
    • Is the decor attractive and home-like?
    • Is the floor plan easy to follow?
    • Do doorways, hallways, and rooms accommodate wheelchairs and walkers?
    • Are elevators available?
    • Are handrails available to aid in walking?
    • Are cupboards and shelves easy to reach?
    • Are carpets secured and floors made of a non-skid material?
    • Is there good natural and artificial lighting?
    • Is the residence clean, odor free, and appropriately heated and cooled?

    Medication and Health Care

    • What is the residence policy regarding storage of medicines, assistance with medicines, and medicine record-keeping?
    • Is self-administration of medicine allowed?
    • Who coordinates visits from a nurse, physical therapist, occupational therapist, or other specialist if needed?
    • Does a doctor or nurse visit the residents regularly to provide medical checkups?


    • Is staff available to provide 24-hour assistance with activities of daily living, if needed?
      • Do daily activities include:
      • Dressing
      • Eating
      • Mobility
      • Hygiene and grooming
      • Bathing, toileting, and incontinence assistance
      • Using the telephone
      • Shopping
      • Laundry
      • Housekeeping in unit
      • Transportation to doctor, hairdresser, or other activities

    Features of Individual Units

    • Are different sizes and types of units available?
    • Are units for single and double occupancy available?
    • Do residents have their own lockable doors?
    • Is a 24-hour emergency response system accessible from the unit?
    • Are bathrooms private? Do they accommodate wheelchairs and walkers?
    • Can residents bring their own furnishings? What may they bring?
    • Do all units have a telephone, internet access, and cable television? How is billing handled for these services?
    • Is a kitchen area/unit provided with a refrigerator, sink, and cooking element?
    • May residents keep food in their units?
    • May residents smoke in their units? May they smoke in public areas?

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