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4.2 Overall Rating

Effectiveness

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Ease of Use

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Most voted positive review

2 People found this comment helpful

I get a cold sore every so often and they are swollen and painful. This ointment leaves a warm tingly feeling when applied to my lip. Has curbed and healed the cold sore really fast - only after a few days.

Most voted negative review

2 People found this comment helpful

it just makes the cold sore swell up and scab over faster... it still itches and hurts to move my lips...

Shared reviews and ratings

Upset | 45-54 | Female | On medication for 2 to less than 5 years | Patient
1/6/2019
Condition: infection caused by a virus
Overall rating 5.0
Effectiveness
Ease of Use
Satisfaction

I have had shingles 2 times in the pass year it has helped me. But my health insurance will not pay for it. Why?

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Patient | 55-64 | On medication for 10 years or more | Patient
5/27/2017
Condition: Genital Herpes
Overall rating 4.0
Effectiveness
Ease of Use
Satisfaction

The information for Acyclovir is universally incorrect and has caused my insurance company (Blue Shield) to deny authorization of prescription. The problem lies in the use of the words "ointment" and "cream" interchangeably while there is actually only a cream available, to be used on lips OR genital area. My doctor wrote the prescription for "cream", which the insurance company only allows for lip cold sore diagnosis, and "ointment" for genital use only. WebMD's description of the ointment lists the color as "white" under the "image" heading, and NO image for the cream. An understanding of this discrepancy should dispel confusion. Since I have been using this cream for many years I was able to figure out the discrepancy and convince one Blue Shield pharmacist to authorize the, er, "white ointment", which, of course, is cream.Read More Read Less

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Anonymous | 75 or over | Female | On medication for less than 1 month |
7/17/2016
Condition: Genital Herpes
Overall rating 4.0
Effectiveness
Ease of Use
Satisfaction

The inflammation cleared up much faster when I used this medication.

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Kitty | 65-74 | Female | On medication for less than 1 month | Patient
3/1/2014
Condition: Recurrent Cold Sore
Overall rating 5.0
Effectiveness
Ease of Use
Satisfaction

I get a cold sore every so often and they are swollen and painful. This ointment leaves a warm tingly feeling when applied to my lip. Has curbed and healed the cold sore really fast - only after a few days.

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untrue | 55-64 | Male | On medication for less than 1 month | Patient
6/2/2010
Condition: Recurrent Cold Sore
Overall rating 4.0
Effectiveness
Ease of Use
Satisfaction

This is a recurrent problem but the medication takes care of the problem. These recurrent happens only in the warm/hot months.

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idiotwind | 65-74 | Female | On medication for 5 to less than 10 years | Patient
6/20/2009
Condition: Other
Overall rating 5.0
Effectiveness
Ease of Use
Satisfaction

I have lost my bottle I simply want to know what numbers are on both sides of the pill.

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Anonymous | 19-24 | Male | On medication for 6 months to less than 1 year | Patient
6/5/2009
Condition: Recurrent Cold Sore
Overall rating 2.7
Effectiveness
Ease of Use
Satisfaction

it just makes the cold sore swell up and scab over faster... it still itches and hurts to move my lips...

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