Consumer assistance program, also called CAP

Some states have consumer assistance programs to help you if you have a problem with your health insurance. The goal of a CAP is to make health insurance less confusing. It can help you:

  • Understand your rights
  • File a complaint about your insurance plan
  • File an appeal if your health plan says it won’t cover a service

To find out if your state offers help with insurance questions or coverage, click here.




WebMD Medical Reference Reviewed by Sarah Goodell on June 21, 2021



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