WebMD Video Help

What are the minimum computer specifications required to view video on WebMD?

500 MHz Intel Pentium III processor or greater

128 MB of RAM

High-speed Internet connection

Full Duplex sound card and speakers

65,000-color video display card set to display at 800x600 or higher (video)

Windows 98 SE, Windows ME, Windows 2000 with Service Pack 2 or later, or Windows XP

Internet Explorer 6.0 or later

Do I need Flash to view video on WebMD?

Yes. Currently video is available for Flash 7, 8, or 9 only. Click here to verify that you have the right version of flash and to install if necessary.

My popup blocker won't allow me to watch video on WebMD. Is there any way to fix it?

Yes, follow these steps to enable pop-ups on WebMD:

For Internet Explorer:

1. Select the Tools menu from Internet Explorer.
2. Select Pop-up Blocker, then Pop-up Blocker Settings.
3. In the Address of Web site to allow text field, type www.webmd.com.
4. Click Add.
5. Close window.

For Firefox:

1. On Windows, open the Options dialog under the Tools menu. On Macintosh, open the Preferences dialog under the Firefox menu.
2. Click the Web Features icon on the left.
3. Click Allowed Sites.
4. In the Address of Web Site field, type www.webmd.com.
5. Click Allow.

For Safari:

1. Click on Safari menu in the upper-left hand corner of the screen.
2. Deselect the Block Pop-up Windows check box.

Why do video clips sometimes stop or pause?

When the video player starts, it attempts to detect the speed of your Internet connection. If the video stops or pauses, you might need to click Settings, then manually set the speed.

I can access the player, but cannot see any video

Verify system requirements are met.
Temporarily disable ad or pop-up blocking software tools that may be installed, then try again.
Confirm that cookies are enabled.

Are cookies required to view this site?

Yes.

How do I enable cookies?

The following steps are used to customize cookie settings for the WebMD Media Player:

For Internet Explorer:

For Firefox:

For Safari:

1. Click on Safari menu in the upper-left hand corner of the screen.
2. Deselect the Block Pop-up Windows check box.

I receive an error message when trying to view this site.

If other sites are accessible, you may need to reset your router or modem.
If you are behind a corporate firewall, video might be blocked, so you may need to change the firewall configuration settings.

I can see video but I cannot hear audio.

Try the following to restore audio to the video:

Adjust the volume bar to a preferred setting. Confirm the audio icon is not muted on the playback bar.

Confirm that your system volume is not muted or too low. Double-click the speaker icon in the lower right corner of your screen. In the Volume Control dialog box, confirm that the Mute boxes are clear.

Close other programs using sound. Sometimes WebMD cannot access the sound card if another program is using too much bandwidth. Close these programs, then try to play the WebMD audio again.

Check sound card status. The sound card may be out-of-date or corrupt, if so, it may be necessary to update drivers.

I can hear audio but I cannot see video.

Confirm the Windows color settings are at 16-Bit:

1. Click Start, point to Settings, and then select Control Panel. Double-click the Display icon.
2. Click the Settings tab.
3. Select High Color (16 bit), True Color (24 bit) or True Color (32 bit) in the color list.
4. Click OK.

Why does the audio skip, stop or pause while playing?

Although heavy Internet traffic and low bandwidth may cause this sometimes, adjusting or disabling the 16-bit sound settings may resolve this issue.

To disable the 16-bit sound setting:

1. From the Tools menu, click Preferences.
2. Under Category, click Hardware.
3. In the Sound Card Compatibility section, click Settings.
4. Deselect the Disable 16-bit sound check box.
5. Click OK.
6. Run the WebMD Media Player again.

Is WebMD.com Video free?

Video on WebMD.com is free due to the support of our Advertisers.

Can I download WebMD videos onto my site?

Currently, WebMD videos are not available for download. However, you can subscribe to a video RSS feed that provides links to the latest videos.

How do I view an archived video?

From the Video Archive section, select a video in the Browse Category area. The video displays in the WebMD Media Player.

How do I view the video in a full screen?

1. Click the Enlarge Video icon.
2. Click Close Window when the video is finished, or to the return to main screen.

How do I use the Closed Captioning?

If Closed Captioning is available for the particular video:

1. Click the CC icon to display text for closed captioning.
2. Click the CC icon again to disable the closed captioning.