Health Care Agents - Appointing One and Being One
What are my responsibilities as a health care agent? continued...
One of an agent's most important functions is as an advocate for the
patient. Advocacy can involve asking to see medical records, meeting with the
physician to get information about the patient's diagnosis (what is wrong with
the patient) and prognosis (what is the likely outcome of this medical
condition, with treatment and without treatment), and getting other information
that is needed to make decisions about treatment.
Physicians do not always understand the authority of an agent. Although most
physicians understand that patients are entitled to information, they may not
realize that the agent is entitled to the same information that the patient
could receive. Therefore, as the agent you may need to be assertive and
persistent in seeking information and in speaking up on the patient's
However, if you are respectful but firm, you should be successful in having
your authority recognized. It is important for you to remember that you have
the legal authority to speak for the patient, not the physician, nurses or
other health care professionals.
There are others who can be helpful to you. There may be a patient
representative, nurse, or social worker who can help you advocate for the
patient. In addition, outside organizations such as the National Hospice and
Palliative Care Organization can provide valuable information and advice. In
the back of this booklet, you will find resources that also can be useful.