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Health Agency Chief Apologizes for Web Site Woes

Head of Centers for Medicare and Medicaid Services insists HealthCare.gov will be much improved within a month

WebMD News from HealthDay

By Karen Pallarito

HealthDay Reporter

TUESDAY, Oct. 29 (HealthDay News) -- The head of the federal agency responsible for HealthCare.gov issued a public apology Tuesday for problems that have plagued the health insurance website since its Oct. 1 launch.

"I want to apologize to you that the website has not worked as well as it should," Marilyn Tavenner, administrator of the U.S. Centers for Medicare and Medicaid Services, told members of the House of Representatives' Ways and Means Committee at a hearing on the Affordable Care Act.

Tavenner told the committee that the website problems were being fixed.

"We are seeing improvements each week, and as we've said publicly, by the end of November, the experience on the site will be smooth for the vast majority of users," she said.

Last week, the Obama administration announced that a "punch list" of website fixes have been identified and were being implemented to eliminate the bugs in the system and improve the consumer shopping experience.

Tavenner's apology comes one day before the Obama administration's top health official, Health and Human Services Secretary Kathleen Sebelius, is scheduled to testify before the House Energy and Commerce Committee.

Sebelius is expected to face tough questioning from committee members about the troubled rollout of the federal marketplace, a key component of the historic and controversial Affordable Care Act that is intended to bring health coverage to millions of uninsured Americans.

The law requires most Americans to have health insurance or pay tax penalties. But in light of the HealthCare.gov website foul-up, many Republicans and some Democrats are seeking a one-year delay of the penalties.

Tavenner admitted that the website's "initial experience has not lived up to our expectations or the expectations of the American people, and it is not acceptable."

"We are committed to improving the performance and have already made progress," she said, citing efforts to debug the site, add capacity and improve the consumer shopping experience.

Rep. Dave Camp (R-Mich.), chairman of the committee, repeatedly asked Tavenner for the number of people who have actually enrolled in health plans through the federal and state marketplaces. HealthCare.gov handles insurance registration for 36 states; the remaining 14 states and the District of Columbia operate their own sites.

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