Affordable Care Act Navigators Bypass Glitches
The serious problems that plague the Affordable Care Act web site have thrown thousands of health insurance \"navigators\" into uncharted waters. These designated helpers are making do by turning to handwritten applications, telephone hotlines, and outreach efforts.
Help on the Way? continued...
In 2006, there were huge problems when the federal government began offering new prescription drug benefits through Medicare, and millions of people failed to be enrolled properly. "It was almost a massive failure," she says, but the system made it through the rough patch.
"This is really no different," she says. "When you have a brand new program, I don't care whether it's government or business, it doesn't roll out without glitches."