But people are submitting new applications at an ever-faster clip, and Covered California is making its way through a backlog of paper applications. California Association of Health Underwriters president-elect Patrick Burns said he anticipated an onslaught of applications before Dec. 23 that could test the system even further.
Agents say the state’s helpline isn’t helping. Insurance professionals with questions have to call on the same line as regular customers, lengthening everyone’s wait for answers.
The wait time for help reached 36 minutes last week.
Kaiser Health News is an editorially independent program of the Henry J. Kaiser Family Foundation, a nonprofit, nonpartisan health policy research and communications organization not affiliated with Kaiser Permanente.
Mon, Dec 16 2013