Find Information About:

Drugs & Supplements

Get information and reviews on prescription drugs, over-the-counter medications, vitamins, and supplements. Search by name or medical condition.

Pill Identifier

Pill Identifier

Having trouble identifying your pills?

Enter the shape, color, or imprint of your prescription or OTC drug. Our pill identification tool will display pictures that you can compare to your pill.

Get Started

My Medicine

Save your medicine, check interactions, sign up for FDA alerts, create family profiles and more.

Get Started

WebMD Health Experts and Community

Talk to health experts and other people like you in WebMD's Communities. It's a safe forum where you can create or participate in support groups and discussions about health topics that interest you.

  • Second Opinion

    Second Opinion

    Read expert perspectives on popular health topics.

  • Community


    Connect with people like you, and get expert guidance on living a healthy life.

Got a health question? Get answers provided by leading organizations, doctors, and experts.

Get Answers

Sign up to receive WebMD's award-winning content delivered to your inbox.

Sign Up

Health Care Reform:

Health Insurance & Affordable Care Act

Sometimes even managed care members are unpleasantly hit with unexpected charges from their health care provider.

WebMD Feature

When You and Your HMO Don't See Eye to Eye


That's the way it's supposed to be, anyway. But sometimes even managedcare members are unpleasantly hit with unexpected charges from their healthcare provider.

A Common Scenario?

You take a nasty turn on a ski slope while on vacation. On the advice ofthe ski patrol, you check in at the local emergency room to have your knee-- now the size of a small cantaloupe -- examined. You check into yourmanaged care plan's hospital, assuming they'll cover just about everythingbut the long-distance calls to friends and family. Yet a month later youget the bill, which claims you owe much more than just phone charges. Youget billed for services from the emergency room, the doctor and the radiologylab, plus in-hospital lab testing and X-rays that you thought would becovered.

Strategies for Success

What to do? Here's advice from consumer advocates:

Victoria Ross, a counselor at the Health Rights Hotline -- a pilot projectin Sacramento, California -- helps consumers navigate their health careplans. Her advice in our hypothetical situation? First, find out if it'sa paperwork mistake. If you've been billed for emergency room charges,call up the provider and be sure they have the correct information.

In many cases, she says, it's simply an error. Perhaps the emergencyroom clerk who checked you in was busy and marked you as uninsured, a mistakethat prompted the accounting office worker to send the bill to your homeaddress instead of your managed care plan's address.

So if you've received an unexpected hospital bill, call the managedcare plan's business office to see if it's a mistake. Sometimes the laboratoryor radiologist may be billing you, even though their services are covered,because your managed care plan has not yet paid them. Find out if thatis the case.

If the extra charges are not a mistake and you're still expected topay, review your plan's coverage information, Ross says. Determine if theservices you're being billed for are actually covered benefits. If theyare, bring it to the attention of your plan's member services department.

If the services you've been charged for are not covered -- but you thinkthey should be -- you can still appeal the decision. "Ask for a review,"says Mohit Ghose, a spokesman for the American Association of Health Plans,a Washington-based national trade organization. How to ask for one? Checkyour plan's coverage information or call the member services department.Every managed care plan has an internal appeals process.

Latest Health Reform News

Loading …
URAC: Accredited Health Web Site TRUSTe online privacy certification HONcode Seal AdChoices