• A new normal consists of more handwashing, social distancing, and shielding older people and people medically vulnerable to the disease.
  • Nursing homes are ground zero for the COVID pandemic and require policies to immediately isolate residents with symptoms and reduce visitors.
  • More robust healthcare systems are needed to prepare for a surge, so hospitals don't become overwhelmed.
  • Caring for people with chronic conditions will involve telemedicine and increased refills on prescriptions.